fuming

there's a few things i completely dislike about the taiwanese service industry.  this applies to singapore as well.  the service industry here is an unexperienced high turnover work force that works for low wage salary.  in turn, this promotes robotic, faltering yet gracious service which frustrates me because, i really just want to find a solution as to how to fix the problem.  please do not tell me why and how this is not working, tell me how and how much u need to get this fixed.  please do not read me a script as to why things are not working, rather please put yourself in the shoes of the customer and realize that your memorized excuses are completely backwards.  don't try to refund me a portion of the days remaining, but just friggin refund me the full amount, cuz one, it's really not a lot of money.  and two.  FIX THE EFFING PROBLEM CUZ ITS YOUR FAULT.  GET ME BACK ONLINE DAMMNIT!